Refund policy

RETURN AND REFUND POLICY

At Cozy Abode, customer satisfaction is important to us. We understand that sometimes a purchase may not be quite right. This Return and Refund Policy explains when an item may be returned, how to start a return, and how eligible refunds are processed.

Return Eligibility

Cozy Abode offers a 30-day return period. You may request a return within 30 days from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in the same condition in which it was received.
Original tags, packaging, accessories, manuals, or other materials included with the product should be returned with the item, where applicable.
You must provide your order number, receipt, or another valid proof of purchase.

Products returned in a used, altered, damaged, incomplete, or otherwise unsellable condition may not qualify for a refund unless the issue resulted from a defect, shipping damage, or an error on our part.

Starting a Return

To request a return, contact us at CozyDavis5412@auraglowers.store within the applicable 30-day return period.

When contacting us, please provide:

Your order number;
The item you would like to return; and
The reason for your return.

If your return is accepted, we will provide instructions explaining how and where to send your package.

Please do not send products back without contacting us first. Returns submitted without prior authorization may not be accepted or processed.

Approved returns should be sent to:

Cozy Abode
919 Cherry St.
Millville, NJ 08332
United States

Return Shipping

For standard returns, including returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable unless the return is caused by an error on our part, such as receiving an incorrect, defective, or damaged product.

We strongly recommend using a trackable shipping method and retaining your shipping receipt until your return has been completed. Cozy Abode cannot be responsible for return packages lost in transit before reaching us.

Damaged, Defective, or Incorrect Orders

Please inspect your package promptly after delivery.

If your order arrives damaged, contains a defective product, or you receive an item different from what you ordered, please contact us at CozyDavis5412@auraglowers.store as soon as reasonably possible.

To help us evaluate the issue, please include your order number and clear photographs showing the product, defect or damage, and packaging when applicable.

After reviewing your request, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, return, or refund.

If we confirm that the product was damaged, defective, or incorrectly shipped due to our error, Cozy Abode will cover the applicable return shipping costs.

Items That Cannot Be Returned

Certain items may be excluded from our standard return policy, including:

Products that have been used, altered, washed, or damaged after delivery;
Personalized, customized, or made-to-order products;
Gift cards;
Products clearly identified as final sale before purchase;
Opened or used personal-care or hygiene-sensitive products where return would be inappropriate for health or hygiene reasons; and
Other products that cannot be returned due to applicable health, safety, or legal requirements.

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Sale and Final Sale Products

Discounted products are generally eligible for return if they otherwise meet the requirements of this policy.

Products specifically identified as “Final Sale” at the time of purchase are not eligible for standard returns or refunds, except where required by applicable law or in cases involving qualifying damaged, defective, or incorrect products.

Exchanges

If you would like to exchange an eligible product for another size, color, style, or item, please contact our customer service team.

Exchange availability depends on current inventory. If a direct exchange cannot be completed, you may return the eligible item according to this policy and place a separate order for the replacement product.

Refund Processing

After your return reaches us, we will inspect the returned merchandise and notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed back to your original payment method.

Please allow up to 10 business days after refund approval for the refund to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

If more than 15 business days have passed since we approved your refund and you have not received the funds, please contact us at CozyDavis5412@auraglowers.store.

Unless otherwise required by applicable law, original shipping charges are not refundable for standard returns where Cozy Abode was not responsible for the return.

Cancellations and Order Changes

If you need to cancel an order or change order information, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters fulfillment. However, we cannot guarantee that an order can be canceled or modified once processing or shipment has begun.

If an order can no longer be canceled, you may request a return after receiving it, subject to the eligibility requirements described in this policy.

Questions About Your Return or Refund

If you have questions about this Return and Refund Policy, need assistance with a return, or have not received an approved refund within the expected timeframe, please contact us using the information below.

Cozy Abode
919 Cherry St.
Millville, NJ 08332
United States
Phone: +1 856-297-9764
Email: CozyDavis5412@auraglowers.store